These guidelines are for law enforcement agencies, government authorities, and legal counsel acting on their behalf, who seek information about NewsPro users or content hosted on the NewsPro platform. We take our users' privacy seriously and require valid legal process before disclosing any non-public information.

Note for individuals: If you are not a law enforcement officer or legal counsel representing one, please contact us through our standard support channels for content removal or abuse reports.

1. About NewsPro

NewsPro is a cloud-based Software-as-a-Service (SaaS) platform that allows customers ("tenants") to create and operate news and media websites. NewsPro provides the hosting infrastructure — tenants are responsible for the content they publish.

Two-tier structure relevant to law enforcement:

• NewsPro customers (tenants) — Businesses or individuals who subscribe to NewsPro and operate their own website. NewsPro holds account data for these users.
• End-users — Readers, commenters, and subscribers on tenant-operated websites. NewsPro stores this data in tenant-isolated databases; the tenant (not NewsPro) is typically the data controller for this data.

This distinction matters: in many cases, the appropriate party to contact is the website operator (tenant), not NewsPro. We will direct requests to the correct party where possible.

2. Legal Process Requirements

We will not disclose non-public user information without valid legal process. The type of process required depends on the information sought:

Information Requested	Minimum Process Required
Basic subscriber information (name, email, registration date)	Valid subpoena, court order, or equivalent legal instrument
IP address or login records	Court order or equivalent (limited retention — see Section 4)
Billing and payment records	Court order or equivalent
Content of communications or private account data	Search warrant or equivalent with probable cause
Emergency disclosure (imminent risk to life)	See Section 6

We apply these standards regardless of the requesting jurisdiction, subject to applicable international legal obligations.

3. What Data We Hold

3.1 Customer (Tenant) Account Data

For each customer account, we may hold:

• Full name and email address at registration
• Billing address (company name, address, country, tax ID where provided)
• Last 4 digits of payment card, card brand, expiration — full card data is never stored by NewsPro (handled by PCI-DSS compliant payment processor Tranzila)
• Transaction history (amounts, dates, subscription plan)
• Login history: IP address, timestamp, user agent — retained for 24 hours only for active attempts; audit log (login/logout/password changes) retained indefinitely
• Registered domains and subdomain assignments
• Social media OAuth tokens (if social auto-posting is enabled)
• Support ticket history

3.2 End-User Data (Visitors to Tenant Sites)

Data about visitors to tenant-operated websites is stored in isolated per-tenant databases. NewsPro can access this data but it is controlled by the tenant. We may hold:

• Registered user accounts: name, email, hashed password (bcrypt — not reversible), profile data
• Comments: commenter name/email (if provided), comment text, IP address, timestamp
• Form submissions: name, email, phone, message content
• Analytics: hashed IP (daily-rotating, cannot be reversed to original IP), country, city, device type, pages visited — no raw IP addresses stored in analytics

3.3 Data We Do Not Hold

• Full payment card numbers or CVV codes
• Unencrypted passwords (all passwords are bcrypt-hashed)
• Real-time location data
• Content of private messages between users (unless stored via a contact form)
• Raw IP addresses in analytics (only daily-rotating hashes)

4. Data Retention Limits

Be aware of these retention limits before submitting a request:

• Login attempt records — 24 hours only
• Session tokens / remember-me tokens — 30 days
• Site analytics — 30 days rolling (hashed IPs only)
• Audit log (account-level events) — retained indefinitely
• Transaction records — retained indefinitely for accounting compliance
• Site content and user data — active while subscription is active; permanently deleted 30 days after subscription termination

If time-sensitive data is required, submit a preservation request (Section 7) before the retention window expires.

5. How to Submit a Request

All law enforcement requests must be submitted in writing to:

Requests must include:

• Official letterhead from the requesting agency
• Name and badge/ID number of the requesting officer
• Case or investigation reference number
• The specific information sought and its relevance to the investigation
• The time period for which information is sought
• A copy of the applicable legal instrument (subpoena, court order, search warrant)
• Contact details for follow-up

Requests that do not meet these requirements will be returned for completion before processing.

6. Emergency Disclosure

We may disclose information without legal process in situations involving a credible, imminent risk to the life or safety of a person, where delay for formal process could result in serious harm or death.

Emergency requests must:

• Come from a verified law enforcement officer (agency email, badge number)
• Clearly describe the imminent threat and why formal process is not feasible
• Specify exactly what information is needed and why it is relevant

Emergency requests should be sent to support@newspro.io with subject line: URGENT — Emergency Law Enforcement Request. We will review emergency requests as a priority. Note that we may verify the request with the relevant agency before disclosure.

If false information is provided to obtain an emergency disclosure, we reserve the right to take legal action and report the incident to the relevant authorities.

7. Preservation Requests

If you anticipate submitting a formal legal process but need data preserved in the interim, you may submit a preservation request. We will preserve the specified data for 90 days, renewable once upon request, while formal legal process is obtained.

Preservation requests must be submitted in writing with official agency letterhead and must specify: (a) the account/user to preserve; (b) the type of data; (c) the time range.

Preservation does not obligate us to disclose — a valid legal instrument is still required for disclosure.

8. User Notification Policy

We have a default policy of notifying users when we receive legal process affecting their accounts, unless:

• Notification is prohibited by the legal instrument or court order
• Notification would create a risk of destruction of evidence or harm to an ongoing investigation
• The situation involves an imminent threat to life

If you require non-disclosure, please include a specific non-disclosure order or a written statement of the legal basis for non-notification with your request.

9. Content Hosted by Tenants

NewsPro is a hosting platform. Content published on tenant websites is the responsibility of the tenant operator. For content removal requests (e.g., illegal content, court-ordered takedowns):

• Urgent / imminent harm — Contact us directly at support@newspro.io with your legal order. We can suspend access to specific content or the entire site where legally required.
• Copyright takedowns — Use our standard DMCA process.
• Defamation, privacy, or other civil matters — We will direct you to the appropriate tenant operator unless a court order compels action by NewsPro directly.

10. Child Safety (CSAM)

NewsPro has a zero-tolerance policy for child sexual abuse material (CSAM) or any content that exploits or endangers minors. Upon discovery or credible report of CSAM:

• The account is immediately terminated without notice
• All content is preserved and the incident is reported to the National Center for Missing & Exploited Children (NCMEC) via CyberTipline, as required under 18 U.S.C. § 2258A
• We cooperate fully with law enforcement investigations
• No legal process is required for NewsPro to take these actions

To report CSAM or child exploitation content, email support@newspro.io with subject line: CSAM Report. We will act immediately.

11. Costs

We reserve the right to recover costs associated with responding to law enforcement requests where permitted by applicable law. For large-volume or complex requests, we will notify the requesting agency of any applicable fees before proceeding.

12. Jurisdiction and Governing Law

NewsPro operates under the laws of Israel and complies with applicable international legal obligations. Requests from foreign governments must comply with applicable mutual legal assistance treaties (MLATs) or other international legal frameworks, unless an emergency exemption applies.

We will comply with valid legal process from any jurisdiction, subject to assessment of legality and proportionality under applicable law.

13. Transparency

We are committed to transparency about government data requests to the extent permitted by law. We publish aggregate data about law enforcement requests in our annual transparency report when the volume of requests warrants it.

14. Contact

All law enforcement requests, preservation requests, and related inquiries:

• Email: support@newspro.io
• Subject: Law Enforcement Request — [Case Reference]
• Response time: We aim to respond to non-emergency requests within 5 business days. Emergency requests are reviewed as a priority.